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Proactively Retain Clients

Business Team Discussion

​Client Retention Matters

The cost to retain a client is substantially less than acquiring new ones. In fact, studies show that increasing client retention by just 5% can lead to a profit increase of 25% or more. So, how are you engaging your existing clients to ensure they stay for the long term? 

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Fact: there is nothing more important to your growth than having loyal clients.

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I can help through:​

  • Developing a Client Risk Assessment that effectively identifies client problems before they become fatal - so you can act.

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  • Customizing a Strategic Retention Playbook—Comprehensive action plan to reduce client churn.  

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  • One-to-one coaching​— including AI Conversation Simulators and evaluation.

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  • Retention workshops—Retain clients with skills you can put to work immediately. 

 

"Losing a client should literally hurt.  It's not just about the impact on the bottom line...it's the impact on your reputation in the market, and the impact on your team morale."

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Achieving Maximum Client Retention

Once trust is lost, it's very difficult to regain.  The key is knowing how to cultivate the relationship and see issues before they become impossible to reverse. 

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Invaluable concepts I can guide your team on:

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  • How to proactively measure not only service performance (KPI"s), but also assessing the quality of your relationship

  • The value of effective partner conversations, and  how to have them

  • Building strategic account management (SAM) plans for high-wide-deep visibility, and an embedded presence in your client's organization

  • Partnership behaviors versus vendor transactional behavior

  • Kaizen - promoting process improvements and innovative value-added services

  • Cultivating strong business relationships

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 By focusing on these strategies, we can create a robust client retention plan that not only enhances profitability but also strengthens your brand reputation.

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